FAQ


Our Return Policy

All custom jewelry is considered a final sale and it will be noted on the product’s page.

All non-custom purchases are eligible for return within 2 weeks of receipt. To make a return or exchange, contact us at corinne@corinnekaycollection.com for confirmation.

For your protection, your return should always be shipped insured and include a copy of your receipt. Please note that shipping costs are not refundable and Corinne Kay Collection is not responsible for returns that are lost in the mail. 

How long does it take to receive the jewelry that I ordered today?

Our jewelry is handmade to order in Los Angeles. We do our best to keep all of our items in stock, but due to the custom nature of many of our designs it can take 3-4 weeks for your order to ship.

You can also email info@corinnekaycollection.com to confirm that the item you wish to purchase is in stock. If you have ordered a piece that is delayed or unavailable, we will notify you via telephone or e-mail.

Can I cancel my order?

We start working on your order shortly after it is placed so it’s really important to get in touch asap if you need to cancel it. Once your order is in production we are no longer able to cancel it.

What should I do if my package is lost or stolen?

Please reach out to UPS and reference your tracking number. Once a claim has been filed contact us so that we can coordinate your replacement as soon as possible. 

Where are your dresses and jewelry made?

They are assembled in Los Angeles, California

Can I swim, shower and workout in my CKC jewelry?

Yes! Our 14k gold jewelry is meant to be loved and lived in. It can be worn in the shower, pool, and while working out. As gold is a naturally soft material, chains can stretch over time or when tugged. Sterling silver pieces may tarnish with moisture exposure as well as with natural oxidation. We recommend using a silver cleaner or polishing cloth every so often to keep it looking brand new!

We also suggest removing your jewelry when there is a risk of it being pulled. This is particularly true with bracelets as they are more prone to getting caught on something.

How do I clean my jewelry?

Here’s how to make your special piece feel new again:

Gold and diamond jewelry can be cleaned using a combination of gentle dish soap and warm water.

Sterling silver naturally oxidizes over time, which may lead to slight discoloration of the metal. Restore shine by cleaning your jewelry with a polishing cloth or silver jewelry cleaner.

What are your hours of operation?

Monday through Friday 9am-5pm PST. We are closed on all bank holidays.

 

LETTER NECKLACE QUESTIONS

How do I choose which length of necklace to purchase?

Our best selling length for our letter necklace is 16”. However, we recommend you measure your favorite necklace before ordering because all necks are different and the necklace may fit differently depending on the person.

Can I change the placement of letters?

Unfortunately, we are not able to alter the set placement of our letters.  The necklace is specifically designed to be asymmetrical yet balanced, and therefore any variation of this leads to it laying incorrectly when worn.

Will the letters flip?

Due to the delicate nature of the necklace and the way the letters are attached to the chain it is common that the letters will flip around while being worn.

What is an adjustable chain?

An adjustable chain will allow the option of wearing your necklace at different lengths. We offer 2 options for this. One is a removable extender and one is attached to the chain. Both options are the same exact chain as our necklace so that they blend well with the design.

Can I mix metals?

Yes! You will just need to leave a comment specifying your desired metals for the charms in the order notes on the check out page.

My name has seven letters, can I add more than five?

Yes! Please send an email to info@corinnekay.com if you want more than 5 letters on your necklace.

 

REPAIR QUESTIONS

If my jewelry breaks, can you fix it?

We’re happy to repair any jewelry purchased through our website. If it is deemed by our customer service that it is due to our manufacturing we will waive any fees for up to 3 months from receipt. After this time frame, depending on the type of repair necessary a fee may apply. All jewelry repairs must be approved by our customer service team before being sent back to us. 

My Necklace feels too short/long. What can I do?

If you’ve purchased a necklace that is too short please check out our extenders hereIf you feel as though your chain is too long we can certainly help with length adjustments as well. Please submit a repair form here to get started on the process.

It feels like my necklace has stretched over time, is this possible?

Yes. Due to the delicate nature of the links on our chain and the malleability of gold, it is common that with frequent wear the necklace will stretch over time. Please fill out a repair form if you would like to have it shortened. 

What is the best way to get a knot out of my chain?

Patience! But seriously, we have found that the best way to remove a knot from a chain is with a safety pin. Lay the chain on a flat surface and move the sharp point of the safety pin back and forth through the center of the knot. As it loosens you will be able to gently untangle the chain.

Can I remove an existing letter or charm?

We do not recommend moving charms around on the delicate necklace. Not only does it compromise the strength of the chain but it can change the shape and damage the letter when it is cut off and re-attached.

We do however allow swaps of charms as a new charm would need to take the place of any charm being removed from the necklace. Please send an email to info@corinnekay.com to receive a quote for these services.

What is the best way to send my jewelry back?

When sending your jewelry back to our studio for services please use the original jewelry packaging that your necklace was sent to you in. If you no longer have this we have also found that looping your necklace through a straw works just as well!

Please do not send your jewelry wrapped in cling wrap, taped to paper or card stock, or loosely tossed inside of an envelope without packaging. This may lead to damages to your jewelry that we are not responsible for. If you would like to receive a shipping kit to send your jewelry back to us in, please reach out to info@corinnekay.com to purchase one.